Refund policy

• Eligibility: Returns accepted within 7 days of delivery; smart devices must be unopened and unused. Opened, powered-on, or set-up devices cannot be returned.
• Documentation: Photo/video evidence required for defective items; proof of purchase mandatory.
• Non-Refundable Costs: Original shipping non-refundable; return shipping is customer responsibility; restocking fees may apply.
• Processing: Approved returns processed within 5–10 business days; condition of the item verified before approval.
• Exceptions: Fraudulent or abusive claims denied; no exceptions beyond stated rules.
• Visibility: Footer, product pages, checkout page.

Refund Policy

• Eligibility: Refunds issued only for approved returns; proof of purchase required.
• Refund Method: Refunds issued to original payment method only.
• Processing Time: 5–10 business days; delays from payment providers outside store responsibility.
• Non-Refundable Costs: Original shipping and return shipping non-refundable; restocking fees may apply.
• Partial Refunds: Reduced for missing packaging, signs of use, or damage.
• Damaged/Incorrect Items: Report within 48 hours, photo/video evidence required; resolution = replacement, store credit, or refund.
• Abuse/Fraud: Refunds denied for abuse; accounts with excessive requests may be restricted.
• Visibility: Footer, product pages, checkout.