Customer Facing FAQ

• Returns & Refunds: 7-day unopened/unused rule; defective claims within 48 hours.
• Shipping: 1–3 business days, estimates only.
• Cancellations: 1–2 hours only.
• Warranty: Manufacturing defects only.
• Lost/Stolen Packages: Carrier responsibility.
• Support: Order number required; response within 24–48 hours.
• Visibility: Footer, product pages.
• Tone: Friendly but firm; clearly communicates strict policies.